Privacy Policy

🔒 Privacy Policy — PRIMECUT

At PRIMECUT, your privacy is important to us. We are committed to protecting your personal information and providing a safe and secure shopping experience for customers in the United Kingdom.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or place an order.

1. Information We Collect

When you browse our website or place an order, we may collect the following information:

• Full name

• Phone number

• Email address

• Billing and delivery address

• Order details and purchase history

• Payment transaction information necessary to process your order

We collect only the information reasonably necessary to operate our website, process orders and provide customer services.

2. How We Use Your Information

We may use your personal data for the following purposes:

• Processing payments and delivering your orders 🚚

• Sending order confirmations and delivery updates

• Providing customer support and after-sales service

• Managing returns, refunds and order enquiries

• Improving our website, products and shopping experience

• Meeting applicable legal and accounting obligations

We do not sell your personal data to third parties. We share it only when necessary to provide our services, meet legal obligations or where otherwise permitted by applicable law.

3. Data Protection and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal data is restricted to authorised personnel and service providers who need it for legitimate business purposes. 🔐

4. Third-Party Services

We may share relevant information with trusted third-party service providers, including:

• Payment providers to process transactions securely 💳

• Delivery and logistics partners to fulfil orders

• Website hosting and technical service providers to maintain our website

These providers may process personal data only as necessary for their services and subject to applicable data protection requirements.

Where personal data is processed outside the United Kingdom, we will take the steps required by applicable data protection law.

5. Cookies and Website Data

Our website may use cookies and similar technologies to:

• Enable essential website functions

• Remember your preferences

• Analyse website performance and traffic

• Improve your browsing experience

Where required by law, we will ask for your consent before using non-essential cookies. You can also manage cookies through your browser settings.

6. Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data in certain circumstances

• Object to or request restriction of certain processing

• Request a copy of your data in a portable format where applicable

• Withdraw consent where processing is based on consent

• Complain to the UK Information Commissioner’s Office (ICO)

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights or ask questions about your personal data, please contact us using the details below.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling returns and refunds, and meeting legal, tax and accounting requirements.

8. Updates to This Policy

PRIMECUT may update this Privacy Policy from time to time. Any changes will be published on this page, together with the updated date where appropriate.

📩 Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Brand: PRIMECUT

📍 Address:
PRIMECUT Frozen Zone
Unit 3, Silverband Store
Knock, Appleby
Cumbria CA16 6DL
United Kingdom

📧 Email: primecut.uk@gmail.com

📞 Phone: +44 30 1018 7700